Every employee is professional in their performance and appearance and is safety oriented. All employees go through a background check and are drug tested prior to employment. We are considered a safety first company and know that this is important to our clients, as we represent you at all times, not just when we are on the job. We want to ensure that you are not only getting the best service, but that the skilled repairman coming to your home or place of business is the type of person you can trust and build a great relationship with! We always work hard to take care of your needs and strive to meet them. Our intimate brand knowledge, courtesy of rigorous training by Sub-Zero and years exclusively servicing Sub-Zero appliances, ensures quick repairs done right. While we aim for quick resolutions to all issues, our technicians always provide meticulous diagnoses and surpassing care for you and your entire kitchen. We stock only genuine, Sub-Zero replacement parts on our trucks, for completed repairs on the first appointment. Both our customer service team and our technicians act with the utmost of professionalism, and strive to be as communicative as possible for your peace-of-mind.